This edition of the Annual Report to the Community is inspired by our vision, which is to “become your hospital of reference for outstanding services, designed with you and for you.”

In four stories, we will describe how the Montfort team puts Strategy 21 into practice each and every day, be it in Emergency, the Mental Health Program, Intensive Care or elsewhere in the hospital, including in fulfilling our mandate as an academic teaching hospital. We will also take a brief look at the Montfort team’s innovations, improvements and successes over the past year.

Lastly, our invaluable partners will present their achievements: the Institut du Savoir Montfort, our knowledge institute; the Montfort Hospital Foundation and the Association des bénévoles de l'Hôpital Montfort, our volunteers association.

A wonderful year for the Montfort team

2017–2018 has been an action-packed year, as you will discover as you read these pages.

Our teams pulled out all the stops in preparing us for Accreditation Canada’s visit. The accreditation process involves continuous improvement, which culminates in a peer evaluation by people working in Canada’s healthcare institutions. Four surveyors from Accreditation Canada conducted a survey of Montfort between April 15 and 20, 2018. They noted a compliance rate of 99.2% for the criteria recommended by the organization and of 100% for required organizational practices, which earned us our second “Accreditation with Exemplary Standing.”

We are extremely proud of this recognition, especially since the main objective of the accreditation process is to ensure outstanding healthcare for our patients.

This year, we are celebrating the fifth anniversary of our designation as an academic hospital. Since then, the Institut du Savoir Montfort has reached great heights; a culture of knowledge is growing among our members, and the hospital joined the ranks of the top 40 major research hospitals in Canada. We put the final touches on an agreement that allows physicians to devote more time to training the next generation in medicine and to conduct research in French at Montfort. We are overjoyed by the strides we have made, but we still want to push farther ahead, working alongside the government to achieve our mandate.

There were many clinical improvements this year, such as setting up a new CT scanner with a specialized cardiac module and the provision of telehealth services to Francophone communities across Ontario. We must also highlight the opening of new temporary beds in the Mental Health Program. Indeed, in December 2017, we were able to welcome a dozen additional mental health patients at Montfort, bringing much-needed respite to a sector with very long waiting lists. Opening the new temporary beds, with only a few weeks’ notice, required incredible mobilization and extraordinary mutual support among the hospital’s many sectors.

We also retained our title as one of the best employers in the National Capital Region. The expansion of our recognition program, the re-launching of our Health and Wellness program and the introduction of our first Code of Conduct no doubt helped us maintain our place among this select group for the third year.

Life would be dull without challenges. Once again this year, like many other hospitals in Ontario, we faced financial pressure. Every year it becomes more complex to maintain a balanced budget, but we are pleased that we managed to do so—with compassion and respect, and without having had to resort to tough measures.

These are only a few of the many success stories from the past year. Read on to find out more about Montfort’s innovations.

But before we leave you, we would like to thank the members of the Montfort team: staff members, physicians, midwives and other healthcare professionals; interns, students and residents; volunteers and patient partners; the 100 members of our Association, including the members who sit on various committees and the Board of Trustees. On behalf of our patients and their loved ones, we want to thank each and every one of you for your outstanding work and dedication, day in and day out.

Suzanne Clément,
Chair of the Board of Trustees

Dr. Bernard Leduc,
President and Chief Executive Officer